One of our users has asked if we can modify the body of the defect emails to somehow highlight (or bold, etc.) the assignee of a defect and the defect's status. We are wondering if 1) this can be done and 2) if this will affect all projects or just one. If it will affect all projects we probably don't want to do it.
Answer by David Hall · Jan 27, 2016 at 08:06 PM
Unfortunately, HP has not provided a simple way to change the format of the email body of a defect. However, it can be done through a Workflow script that includes HTML codes that provide color, bold, etc. I have attached the script showing this. link text
I have also uploaded the resulting email.