I'm trying to update my Autopass license server to 9.2.1 from a previous version. When the installer launches, I get the following error message:
"Error while checking for instance
An error occured while trying to manage the selected instance."
Answer by Rich Text · Sep 27, 2016 at 02:16 PM
It look liek there is a problem with your existing AutoPass database
Stop AutoPass License Server service
Rename C:\ProgramData\HP\HP AutoPass License Server\AutoPass\LicenseServer\data
Install AutoPass 9.2.1.
Note: This update generates new records on history usage, so old records would not be used, and may present problems.
(Optional) Stop service again
(Optional, yet not recommended) Restore back data folder mentioned on step 2