User gets "Failed to get bug value" error after clicking on LOG IN button. click ok. Then user is able to get into QC and view all modules except for Defect module
Answer by Josh_Yates · Oct 14, 2016 at 07:44 PM
If this is just one user seeing the issue I would have them try restarting their machine.
If this does not resolve have them uninstall the ALM client from their machine using the ALM client uninstaller tool.
If uninstalling does not work sometimes it may be necessary to remove the user from the project via site admin then re-add the user to the project, this resets the users common settings folder and can sometimes fix issues like this.