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Unable to install UFT sp1 for ALM

I am getting the following error. [Window Title] Windows Installer

[Main Instruction] The upgrade patch cannot be installed by the Windows Installer service because the program to be upgraded may be missing, or the upgrade patch may update a different version of the program. Verify that the program to be upgraded exists on your computer and that you have the correct upgrade patch.

[OK]
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asked Apr 01 '13 at 07:59 PM

Neena gravatar image

Neena
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1 answer: sort voted first
Try installing the UFT add in for ALM from the install media first then reboot. After the machine has reboot then applying SP1.
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answered Apr 01 '13 at 08:00 PM

bubblehead712 gravatar image

bubblehead712 ♦♦
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