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Error loading QC

I keep getting this error:

Following client components were not downloaded successfully:

1 . Free_MSR_Player.exe : (Error 5) Access is denied. Failed to open file for writing

2 . test_type.ini : (Error 5) Access is denied. Failed to open file for writing

Close all connections to Server and try again.

I'm using IE8 with Windows 7. Thanks in advance for any feedback.

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asked Apr 05 '10 at 01:31 PM

Sean gravatar image

Sean
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5 answers: sort voted first

Windows 7 is not officially supported by Quality Center at this point, but I have found the below solution to work quite well.

Using QC with Win 7

Ensure that User control accounts setting is disabled.
a. In the Windows globe > search for program and files> type UAC
b. Click on the link to bring up the UAC.
c. Move the slider down to never notify.
d. Restart the computer.

Disable Data Execution prevention (DEP)
a. In the Windows globe>search for program and files > type CMD
b. Right click on the link and run as administrator.
c. In the command prompt type:

    bcdedit /set {current} nx AlwaysOff

d. Restart the computer.

  1. Connect to the QCserver add-ins page
    a. Download and install the QClientSideSetup
  2. Launch IE and connect to Quality Center and should be able to work within QC.
  3. Change the user control accounts setting back to the original setting and restart.

You will need to keep DEP disabled as it blocks the execution that is required for Quality Center.

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answered Apr 05 '10 at 03:17 PM

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Young Steve
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I figured out a work around with the help of a coworker. If you run IE as an admin it will install the addins. But you always have to run IE as an admin.

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answered Apr 05 '10 at 02:39 PM

Sean gravatar image

Sean
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thanks that was quick one to get it fixed
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answered Jun 01 '11 at 02:37 PM

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Hydra
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hi can i get the link to Download and install the QClientSideSetup so that i can install QC in my Windows 7
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answered Aug 31 '11 at 02:47 PM

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reva
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Hi how can i get the link for Download and install the QClientSideSetup i want to install qc in my windows7 laptop can anyone help me thanks REva
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answered Aug 31 '11 at 02:48 PM

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reva
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