Issue when installing ALM 12.55 client?
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Hello, "Windows has found a problem with this file. Is this something that is known and if so how to work around it as we have experienced it on all of our test systems so it seems like a major issue? Thanks for assistance,
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Please note this works for customer use the ''ALM desktop client'' option with Performance Center too Marked as spam
 Posted by DavidMofOSI (Questions: 12, Answers: 384) Answered on July 11, 2018 3:42 pm
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Hello HomerJ, When the ''Microsoft Root Certificate Program'' is disabled, this can cause the root CA not to be downloaded/updated automatically. In ALM 12.55, was introduced a new timestamping CA - GlobalSign. To have the ALM client downloaded and installed correctly, we need the client machines to have the root certificate of GlobalSign installed. In addition, Verisign is also used for some files. It should also be installed if the client machine doesn't have it already installed. Download and import the certificate from https://support.globalsign.com/customer/portal/articles/1426602-globalsign-root-certificates using certmgr MMC. You might want to download the ''Global Sign Root R1'' certificate. Download and import the certificate from https://knowledge.symantec.com/support/ssl-certificates-support/index?page=content&actp=CROSSLINK&id=INFO4159#lightbox-06 using certmgr MMC. You might want to download the ''Microsoft Authenticode....'' This should correct the issue that you are experiencing. Dan Marked as spam
 Posted by Dan (Questions: 0, Answers: 770) Answered on July 11, 2018 2:54 pm
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