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asked 8 years ago by kaptainkayoss
updated 8 years ago by rich-text
I was trying to set up my Autopass license server, and got my user email address and password entered. When I tried to test the email, it failed. I checked the log and found this error: ***[com.hp.autopassj.ls.action.config.LicenseServerMailer : LicenseServerMailer.sendEmail] :: javax.mail.Authentic...
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When creating an analysis view in ALM, I have set my axis and then go down to set a filter. I can set the filter but get an error pop up when applied. Same for cross filter. The analysis item field AI_FILTER_DATA is ready-only. ![alt text][1] Other users in my user group are not reporting seeing the...
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asked 8 years ago by ditch-brodie
updated 8 years ago by mrwhite
In our ALM 11.52 we had a QA Lead custom user group that allowed these users to add users from site via the project customization screen. After upgrading to ALM 12.53, these users get an error now and cannot complete the task. Only tdamin users seem to have the ability to add users this way. Error s...
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asked 8 years ago by coleslaw
updated 8 years ago by jameslcoleman
For a few weeks in a row we have one user whose script keeps getting locked in ALM. It happens about once per week, and it has happened in a couple different projects. This time, she finished executing a script and then went to that script and opened an attachment, and the application did not freeze...
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asked 8 years ago by kaptainkayoss
updated 8 years ago by rich-text
I'm trying to update my Autopass license server to 9.2.1 from a previous version. When the installer launches, I get the following error message: "Error while checking for instance An error occured while trying to manage the selected instance."
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While trying to install the 64bits version of Autopass License server software on same machine, an error is displayed: Instance Management Error. Error while checking for instances An error occured while trying to manage the selected instance I was able to install UFT okay on this same machine, so I...
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Hello, We recently had the Microsoft KB3185319 installed on our system automatically and now ALM 11 is no longer working on our systems. What could have happened? Thanks, HomerJ
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asked 8 years ago by test4life
updated 8 years ago by josh-yates
When we navigate to certain tests in test plan we get the error "Index -1 does not have a value" Once the issue occurs, all the fields in the test details on the right show as blank. What could be causing this?
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asked 8 years ago by ditch-brodie
updated 8 years ago by mrwhite
We are using Sprinter 12.53 along with ALM 12.53. When creating a defect via Sprinter during a test run with a failure, I can pull in the Sprinter snapshot taken at the time of the step failure. However in the new defect window from ALM, if you try to create a snapshot at there, you get the window t...