problem with HP ALM 12.20

Question ID: 106170
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Have a problem with starting functional tests. I am using HP ALM 12.20 patch 1 and UFT 12.02 patch UFT000125, make a selfchek, that is OK.
have a error in log:
Can’t invoke remote method, service is down.
Command executor is disposed while action has ended
Failed to call wcf contract method: ReleaseTestingTool (action id: aa7c4ed1-b234-426e-9c0f-e5e899fd58b3). Exception

HP.ALM.Lab.Agent.WCF.Common.Exceptions.CallbackServiceUnavailableException: Can’t invoke remote method, service is down. at

HP.ALM.Lab.Agent.WCF.ApplicationInfrastructure.Client.WCFCommandExecuter`1.BeginInvoke() at

HP.ALM.Lab.Agent.WCF.ApplicationInfrastructure.Client.WCFCommandExecuter`1.InvokeSyncMethod(IClientChannel innerChannel, Object[] input, MethodInfo

wcfMethodInfo, Guid actionId) at HP.ALM.Lab.Agent.WCF.ApplicationInfrastructure.Client.WCFCommandExecuter`1.Intercept(IInvocation invocation)
Error while releasing testing tool: HP.ALM.Lab.Agent.ExecutionAgentAPI.Exceptions.GeneralTestingToolException: Failed to call wcf contract method:

ReleaseTestingTool —> HP.ALM.Lab.Agent.WCF.Common.Exceptions.CommandExecutorException: Failed to call wcf contract method: ReleaseTestingTool —>

HP.ALM.Lab.Agent.WCF.Common.Exceptions.CallbackServiceUnavailableException: Can’t invoke remote method, service is down. at

HP.ALM.Lab.Agent.WCF.ApplicationInfrastructure.Client.WCFCommandExecuter`1.BeginInvoke() at

HP.ALM.Lab.Agent.WCF.ApplicationInfrastructure.Client.WCFCommandExecuter`1.InvokeSyncMethod(IClientChannel innerChannel, Object[] input, MethodInfo

wcfMethodInfo, Guid actionId) at HP.ALM.Lab.Agent.WCF.ApplicationInfrastructure.Client.WCFCommandExecuter`1.Intercept(IInvocation invocation) — End of

inner exception stack trace — at HP.ALM.Lab.Agent.WCF.ApplicationInfrastructure.Client.WCFCommandExecuter`1.HandleCommandExecutorException

(Exception ex, Guid actionId, IInvocation invocation) at HP.ALM.Lab.Agent.WCF.ApplicationInfrastructure.Client.WCFCommandExecuter`1.Intercept(IInvocation

invocation) at Castle.DynamicProxy.AbstractInvocation.Proceed() at Castle.Proxies.IExtendedWCFTestingToolServiceProxy.ReleaseTestingTool(Boolean

isLastTestInProcess, String key) at HP.ALM.Lab.Agent.WCF.WCFTestingToolExecutor.WcfClient.WCFTestingToolExecutor.Release() — End of inner exception stack

trace — at HP.ALM.Lab.Agent.WCF.WCFTestingToolExecutor.WcfClient.WCFTestingToolExecutor.HandleProxyException(CommandExecutorException

commandExecutorException) at HP.ALM.Lab.Agent.WCF.WCFTestingToolExecutor.WcfClient.WCFTestingToolExecutor.Release() at

HP.ALM.Lab.Agent.ExecutionAgentAPI.Executor.Activities.ReleaseActivity.DoExecute()
How to fix it ?

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Posted by (Questions: 5, Answers: 10)
Asked on July 10, 2015 9:32 am
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Answers (2)
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Private answer

Have you attempted restarting the instance of lab service on the remote machine? I would try that as well as making sure that lab management was installed with UAC turned to ''Never Notify'' Also on the remote machine open task manager and make sure and kill any tasks related to UFT or the remote agent before trying to use the machine again.

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Posted by (Questions: 0, Answers: 340)
Answered on July 30, 2015 3:04 pm
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Private answer

I rebooted host machineand virtual server but the error goes away, sometimes I manage to run a functional test, I noticed more, I have a different time on the machine and the Java app, how can I change and how does it affect the planning of tests ?![alt text][1]

[1]: /storage/temp/313-javatime.jpg

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Posted by (Questions: 5, Answers: 10)
Answered on July 31, 2015 7:04 am