HP-sync Email Notification setup fails – can’t send test email
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I have setup the email notifications for failed synchronizations but I have not be successful. Can you assist? ERROR #1- server.MailService.CHECK_SEND_MAIL_FAILED : Failed to send test e-mail. Reason: server.MailService.FAILED_TO_INIT_MAIL_SERVICE : Failed to initialize mail service. Reason: Messaging exception during transport connect: Could not connect to SMTP host: smtp.services.mycompany.com, port: 25 ERROR #2- server.MailService.FAILED_TO_INIT_MAIL_SERVICE : Failed to initialize mail service. Reason: Messaging exception during transport connect: Could not connect to SMTP host: smtp.services.mycompany.com, port: 25
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It looks like the HP sync server and/or service user cannot connect to http://smtp.services.mycompany.com/ port 25. It gets access denied. Confirm that your Mail server is in fact using Port 25 and that your specified user/pass is allowed to use it. Beyond that, check if some ANTI-VIRUS tool (like Norton or McAfee) is blocking port 25 to prevent malware from sending spam. If so, you will need to will submit internal network/security request to open port 25. Marked as spam
 Posted by santoshi (Questions: 0, Answers: 15) Answered on February 14, 2018 7:22 pm
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