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Answers
Views
Question
2
votes
1
answer
9
views
Every time we have to restart the AutoPass service, our Lock Code changes. I'm concerned this will affect current and future licenses. Any clues as to why this happens and how to fix it?
2
votes
1
answer
4
views
For some reason, the History Graph is missing from the License Report page in our AutoPass License Server instance. Is there a way to get it back?
2
votes
1
answer
5
views
I'm trying to Archive a license in AutoPass (License Management > View Licenses), but I'm getting an error (see attached pic). Can someone help?
2
votes
1
answer
7
views
After installing my license in AutoPass License Server, I'm getting a "Products are not registered yet or Licenses for the product are not installed" message in the License Usage page (see attached pi...
2
votes
1
answer
5
views
Tags:
After configuring Redundancy in AutoPass License Server, why I am not able to login? Pretty sure I followed all the right steps!
2
votes
1
answer
5
views
We are decommissioning our old Windows Server 2008 R2 server machine and need to migrate AutoPass License Server. Our server team needs to know if we need to commission a Windows Server 2016 or Window...
2
votes
1
answer
4
views
We just upgraded AutoPass License Server from 9.3.4 to 11.5.0, but now the *old* Windows Service (named "HPE AutoPass License Server") is still showing, but the *new* service is not?? I believe they r...
2
votes
1
answer
6
views
How many failed logon attempts does it take before AutoPass License Server locks a user out? We are trying to remember our admin password, but don't want to permanently lock ourselves out. Thank you!!
2
votes
1
answer
12
views
Tags:
We're preparing for an audit and need to know where AutoPass License Server stores the audit log file. Can you help?
2
votes
1
answer
5
views
Tags:
Is it possible to use different database types for our Primary and Secondary servers when using Redundancy in AutoPass License Server?
2
votes
1
answer
8
views
Is there a way to keep our old data in AutoPass License Server when configuring a new database?
2
votes
1
answer
5
views
Is there a particular reason why the Mail Configuration appears as soon as I log into AutoPass License Server each time? Any way to change this.
2
votes
1
answer
5
views
Right after we migrated and updated our AutoPass verstion from 9.3.4 to 11.5.0, we noticed it takes considerably longer for the AutoPass URL to load. Is this normal?
2
votes
1
answer
9
views
I'm trying to perform an in-place upgrade of AutoPass License Server from v9.3.4 to v10.9.0, but I'm running into errors when trying to uninstall and reinstall the product. Any help?
2
votes
1
answer
7
views
We're currently running AutoPass 9.3.4. We need metrics and details on how often and who is rejected for license tokens when at max capacity for our license server. Is there a way to do this?