Hi Dan,

Sorry for the late reply. Yes, it only limited to our offshore users. It does not affect our external users who are using portal and/or VPN and remote users.

Thank you for your suggestions. Our workaround on this error is to reimage the user's machine. We are currently working with our Client Engineers and Field Services to solve the issue and hopefully finds a concrete solution. I will reply to this thread once I have a feedback.

Thanks,
Jemikka

Hi Dan,

Good day!

To sum up, our IT team replaces the package distribution of ALM via Radia. Then, once a new user comes up, they only need to do is run the Radia, and it automatically install the correct ALM package.

Thanks,
Jemikka

Hello Jemikka,
Is this issue/error only limited to the offshore users and do they do something special to access the ALM server, such as go through a different router or VPN? Does it also affect anyone outside of the local network that may be accessing remotely, say from their home? I have seen similar issues in the past where the IT security was set up such that it was blocking the access to the server and nothing was wrong with the ALM server itself, but in the network that was restricting the access to the ALM server itself . I would get your IT department involved and see if something specific applies to them being they are off-shore and not natively within the local network by most users. If they can't find a resolution, I would suggest you open a case with your support partner to better focus on your specific situation.

Hope this helps,
Dan