ALM client issues for a couple of users post patch upgrade
After patching our server, we have 2 users who cannot seem to access ALM.
We tried the uninstall tool to do a wipe on bother users machines. One one IE just loads blank and is unresponsive. Not sure if this is an admin issue? IE 8 on Win7 for this user, though they should be on IE9.
Second user was able to get IE to begin the client load, but when it finishes (or looks to), they get an OTA version is not compatible with the ALM server. They are IE9 on Win7.
How to help my users?
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