ALM not starting

Question ID: 109428
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We are currently using ALM-PC 12.01 using SQL and Windows 2012 Server R2. ALM is not starting. After checking with our DBA, there seems to be no issues with the Database. Any thoughts on how to resolve this issue.

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Posted by (Questions: 138, Answers: 15)
Asked on April 3, 2020 8:41 am
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Check that the Database password has not expired. Typically that is the cause of this issue. You can check the logs from the ALM Server to help further troubleshoot this issue:

 

○ QC logs can be found from: (file:///C:/ProgramData/HP/ALM/log/qc)

 

○ SA Logs can be found from (file:///C:/ProgramData/HP/ALM/log/sa)

 

I hope this helps.

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Answered on April 3, 2020 8:42 am