ALM synchronizer FAILED_TO_READ_EP_ENTITY_TYPES

Question ID: 108991
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I installed the latest synchronizer for 12.60 Patch 1 for use with Jira v7.12.1.
I am able to connect to both endpoints but am not able to retrieve schema.

Synchronizer passes the initial connection check but it goes a little further and is unable to read the schema

ERROR #1- server.link.FAILED_TO_READ_EP_ENTITY_TYPES : Failed to read endpoint entity types list. Error: server.link.FAILED_TO_READ_EP_SCHEMA : Failed to read endpoint schema. Error: server.RemoteExecService.UNHANDLED_EXCEPTION : Unknown exception type is caught: com.hp.qc.synchronizer.adapters.exceptions.AdapterException: adapter.GENERAL_FAILURE…
ERROR #2- server.link.FAILED_TO_READ_EP_SCHEMA : Failed to read endpoint schema. Error: server.RemoteExecService.UNHANDLED_EXCEPTION : Unknown exception type is caught: com.hp.qc.synchronizer.adapters.exceptions.AdapterException: adapter.GENERAL_FAILURE..
ERROR #3- server.RemoteExecService.UNHANDLED_EXCEPTION : Unknown exception type is caught: com.hp.qc.synchronizer.adapters.exceptions.AdapterException: adapter.GENERAL_FAILURE.
ERROR #4- adapter.GENERAL_FAILURE
ERROR #5- adapter.GENERAL_FAILURE
ERROR #6- Project is not found

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Posted by (Questions: 92, Answers: 3)
Asked on April 30, 2019 2:16 pm
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Answers (1)
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Private answer

Usually when you can initially connect but not get the entity schemas it is a permissions issue on the Jira side. I would give the Jira user that you are using in synchronizer FULL admin permissions globally and at the project level in Jira and try again.

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Posted by (Questions: 0, Answers: 340)
Answered on April 30, 2019 2:17 pm