ALM unable to connect to ALM Lab Service to UFT One after recent security updates

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Question ID: 109928
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A recent security update introduced a blocker in the communication for handshake between ALM/Lab Management/UFT One on some of our UFT machines. An error is displayed when attempting to perform a Check Host from Lab Management. The error below displays when I try to perform the Check Host.

 

Here is the error message when I attempt to Check Host from Lab Management:
8/24/2020 9:49:19 AM The host UFT-Machine-A has started check
8/24/2020 9:49:19 AM Request check host was sent to UFT-Machine-A
8/24/2020 9:49:20 AM UFT-Machine-A has started handling check host request
8/24/2020 9:49:21 AM Checking purpose Quick Test Professional
8/24/2020 9:49:21 AM ALM Lab service could not connect to the testing tool for Check host because Failed to perform initialization handshake.
8/24/2020 9:49:21 AM Finished with errors. Check Host has failed on all purposes: Quick Test Professional: ALM Lab service could not connect to the testing tool for Check host because Failed to perform initialization handshake.

 

So far, I have tried the following on the UFT / Lab Service machine, but the issue still occurs:

  • ALM Client Cleanup Utility
  • Uninstalled / Re-installed the Lab Service
  • Reconfigured the Lab Service
  • Registered the ALM Client
  • Installed the ALM Connectivity

 

I really appreciate any information that you can provide. Thanks!

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Posted by (Questions: 219, Answers: 23)
Asked on October 30, 2020 3:46 pm
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Hello. I would like for you to try the following on the UFT machine where you are experiencing this issue. Access the 'Services' on the UFT machine, then locate and right-click on 'ALM Lab Service' in the list of services displayed. In the 'ALM Lab Service Properties' window that displays, click the 'Log On' tab, and select the checkbox 'Allow service to interact with desktop'. After you select the checkbox, close the 'ALM Lab Service Properties' window, and retest to see if the issue still occurs when you perform the ‘Check Host’ operation.

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Posted by (Questions: 2, Answers: 280)
Answered on October 30, 2020 3:47 pm
Selecting the 'Allow service to interact with desktop' checkbox has resolved the issue. The Check Host operation now passes, and I can successfully connect Lab Service to ALM. Thanks for your help!
( at October 30, 2020 3:48 pm)
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