A recent security update introduced a blocker in the communication for handshake between ALM/Lab Management/UFT One on some of our UFT machines. An error is displayed when attempting to perform a Check Host from Lab Management. The error below displays when I try to perform the Check Host.
Here is the error message when I attempt to Check Host from Lab Management:
8/24/2020 9:49:19 AM The host UFT-Machine-A has started check
8/24/2020 9:49:19 AM Request check host was sent to UFT-Machine-A
8/24/2020 9:49:20 AM UFT-Machine-A has started handling check host request
8/24/2020 9:49:21 AM Checking purpose Quick Test Professional
8/24/2020 9:49:21 AM ALM Lab service could not connect to the testing tool for Check host because Failed to perform initialization handshake.
8/24/2020 9:49:21 AM Finished with errors. Check Host has failed on all purposes: Quick Test Professional: ALM Lab service could not connect to the testing tool for Check host because Failed to perform initialization handshake.
So far, I have tried the following on the UFT / Lab Service machine, but the issue still occurs:
- ALM Client Cleanup Utility
- Uninstalled / Re-installed the Lab Service
- Reconfigured the Lab Service
- Registered the ALM Client
- Installed the ALM Connectivity
I really appreciate any information that you can provide. Thanks!