ALM/QC synchronizer client throwing ”Wizard not available due to HP ALM client problems.” error

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  • ALM/QC synchronizer client throwing ''Wizard not available due to HP ALM client problems.'' error
Question ID: 104586
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We just installed ALM/QC Synchronizer server (v. 1.4) on a Win2008 64-bit server.
We also used IE(32-bit) to load the ALM client and ran the ALM client Registration and Connectivity Add-ins on the same server.
We loaded the Synchronizer client and get this error when we try to create the QC part of a link:
"Wizard not available due to HP ALM client problems.".

What are we doing wrong?

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Posted by (Questions: 98, Answers: 7)
Asked on September 7, 2012 1:59 pm
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Answers (2)
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Private answer

As it turns out, it actually DOES work on a 64-bit Windows -- it was an IE QC/ALM Client 32/64 issue.
If you load QC/ALM IE client as usual with 32-bit IE (by going to your ALM URL) and allow associated 32-bit / x86 supporting Visual C++ runtime as requested during install, it works fine. -- don't forget to run the ALM Client Registration from the Add-Ins menu.

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Posted by (Questions: 3, Answers: 488)
Answered on November 30, 2012 5:41 pm
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Private answer

Soapy,

Sorry, but the ALM/QC Synchronizer does not work on 64-bit servers.
Try re-loading it on a 32-bit machine -- remember it cannot be the same server as your QC/ALM is running on.

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Posted by (Questions: 3, Answers: 488)
Answered on September 7, 2012 2:01 pm
PT, Thanks, that was it! We used a 32-bit server for QC-Sync. and now it works. Hopefully, they will support 64-bit soon.
( at September 7, 2012 2:48 pm)