Cannot Generate Project Report using ALM 11.52 Patch 6

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  • Cannot Generate Project Report using ALM 11.52 Patch 6
Question ID: 106499
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Hello! We are currently using ALM 11.52, and recently upgraded to patch 6, and now when we attempt to generate a project report from any area (Requirements, Test Plan, Test Lab, etc.), we are receiving the following error:
Report generation task (Id: 2327) failed with the following error:
An error occurred within an aspose operation on report node ‘Tests’.
Please contact your system administrator for more information.

This issue started occurring after the install of patch 6. It only occurs on two projects, other projects are able to generate reports. I have attempted to repair the projects in question and cleared filters on those projects which has not resolved the issue. Looking for guidance on why this error is occurring. I have attached the logs from the server. Let me know what other information I can provide. Thank you!

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Posted by (Questions: 230, Answers: 30)
Asked on October 29, 2015 4:44 pm
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Answers (4)
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Hello. We have been experiencing some project reporting issues with Patch 6. I have also been able to reproduce the very same issue using Patch 7. I recommend rolling back to Patch 5 to see if that resolves the issue. Thanks!

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Answered on October 29, 2015 4:45 pm
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Hi! I was able to uninstall patch 6 this evening and it seems to have resolved the report issue! I went in to the project and was able to generate reports without error. Thanks for your help!

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Posted by (Questions: 230, Answers: 30)
Answered on October 29, 2015 4:46 pm
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Did either of you report the problem to HP Support so that they can investigate and determine if it is a defect in those patches?

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Posted by (Questions: 1, Answers: 101)
Answered on October 29, 2015 10:51 pm
Yes. I submitted a case regarding this issue to HP, and the development team is currently working to find a solution for the issue.
( at October 30, 2015 1:05 am)
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After testing the issue, I found that it is caused when the report tries to generate containing user(s) that have been removed from the project. The error message that displays is as follows:
Messages:
An error occurred within an aspose operation on report node 'Requirements'.;
Once the missing user(s) were added back to the project, the report would generate as expected. HP just published [QCCR1J83299][1] for the Patch 6 issue. The development team at HP is still working with Patch 7 to see if the issue is related.

[1]: https://softwaresupport.hp.com/group/softwaresupport/search-result/-/facetsearch/document/LID/QCCR1J83299

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Posted by (Questions: 2, Answers: 292)
Answered on October 30, 2015 1:01 pm
EyeOnTesting