Cannot take snapshot in Attachments
Question ID: 107553
0
0

We use Snapshot option to take screenshots and attach in HP ALM(QC). But this option is not working when we try on a system that has Window 10 operating system. It is working fine with Windows 7 and 8.

Is this a known limitation in HP ALM? Is there a patch or fix for HP ALM 11.52 to resolve this issue?

Marked as spam
Posted by (Questions: 204, Answers: 2)
Asked on April 18, 2017 10:01 pm
91 views
Answers (1)
0
Private answer

Here is a link from the HP Knowledge base:
https://softwaresupport.hpe.com/group/softwaresupport/search-result/-/facetsearch/document/KM01057761

Basically, it says that there is a problem with IE 11 and ALM 11 and that is only to be fixed in ALM 12.50.

Here is the same issue for ALM 11.50:
https://softwaresupport.hpe.com/group/softwaresupport/search-result/-/facetsearch/document/KM02178094

So, you will need to upgrade to ALM 12.50 to get the snapshot to work in Windows 10.

Marked as spam
Posted by (Questions: 1, Answers: 216)
Answered on April 18, 2017 10:05 pm
EyeOnTesting

Welcome back to "EyeOnTesting" brought to you by Orasi Software, Inc.

X
Scroll to Top