Defect email is received with HTML tags in the body of the email
Question ID:
108782
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Hello. When we rerun a failed script that has defect linked to it, the automail that is received is not in the correct format. Instead of the text that should be displayed in the body of the email, it contains HTML tags. We are currently using ALM v12.55.473, and we also have the 'MAIL_FORMAT' parameter set to 'text'.
Marked as spam
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Posted by Answers (1)
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Private answer
Hello. I have seen this issue before, and it was believed to be caused by a stuck process or cache memory in need of being freed up. The issue was resolved by toggling the 'MAIL_FORMAT' to free up the process or cache memory. After toggling the parameter in Site Admin, the emails started coming through in the correct format. Marked as spam
 Posted by jameslcoleman (Questions: 2, Answers: 300) Answered on December 21, 2018 10:40 pm
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