Error in finding server in ALM Explorer?

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Question ID: 108256

Hello
I am having an issue in my system only where the ALM Explorer is returning an error condition that it is unable to find the error. Verify that the address information typed into the URL location is spelled correctly. I am only having the issue on the ALM Explorer and the Internet Explorer browser version works correctly.

Any idea why this may be happening?

Thanks in advance,
HomerJ

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Posted by homerj (Questions: 379, Answers: 35)

Asked on April 24, 2018 2:06 pm

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Answers (1)

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Private answer

Hi HomerJ,
I have seen this before and the resolution was to use either the IP address or the fully qualified domain name (FQDN) for the ALM server. Sometimes the IT routing gets changed and the name doesn't propagate correctly. You need to have your system analyzed and compare it to other systems that are working to find out why yours is different (could be anything from old routing table, switch issue, firewall that is involved and blocking, etc). This is where I would start to see if that resolves it. The internet browser can add on some of the domain extensions and that is why it resolves correctly whereas the ALM Explorer doesn't have that capability and it could be something as simple as the FQDN has the .com added that the address you are trying doesn't include it. I would suggest getting your IT department involved to see why you don't have the correct resolution to the server occurring.

Hope this helps get you started,
Dan

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