We have a project in HP ALM which has one set of users with the email address @test.com and another set of users with the email address @testing.com. When I email a defect from HP ALM to @test.com, the email is being sent and received successfully. When I email a defect from HP ALM to @testing.com, the email is failing to be sent.
The error in the log is listed below.
Subject: Failed to deliver message: Default.Test_Project – Defect #12 – TEST_DEFECT
Failed to send mail to invalid email addresses: ‘[JOHN Q TEST ]’
We did as you said and below is the log. It is saying invalid email address but if I send an email from outlook, it is delivered successfully.
com.hp.alm.platform.mail.exception.InvalidAddressException: Failed to send mail to invalid email addresses: ‘[JOHN Q TEST < firstname.lastname@example.org>]’
11:00:45.382asyncMailTaskExecutor-5N/AN/AN/AERRAsyncMailEventListener.mailFailed(65)Failed to send asynchronous mail
Failed to send mail to invalid email addresses: ‘[JOHN Q TEST < email@example.com>]’;