”Failed to update components from server” error when trying to connect UFT to ALM

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  • ''Failed to update components from server'' error when trying to connect UFT to ALM
Question ID: 106489
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When I try to connect to ALM 11.52 from UFT 12.02 I get the error:

Failed to update components from server
The OTA version is not compatible with the current version of the Application Lifecycle Management server.

Unfortunately I uninstalled an ALM add-in, the EXCEL add-in, from the workstation and after that, I got this message. I have reinstalled the add-in, repaired UFT, and registered the ALM client again but nothing is getting things right again. Please provide suggestions. Thanks.

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Posted by (Questions: 424, Answers: 91)
Asked on October 29, 2015 2:41 pm
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Older residual ALM client components are probably the culprit. Go ahead and follow these steps to refresh them, along with UFT connectivity:

On your affected UFT client machine:

1) INVOLVE YOUR SYSTEM ADMINISTRATOR TO MAKE SURE ALL STEPS ARE PERFORMED WITH:

**FULL ADMINISTRATOR RIGHTS.

**UAC (USER ACCOUNT CONTROL) OFF.

**ANTI-VIRUS/ANTI-MALWARE SCANNING SOFTWARE TEMPORARILY DISABLED.

2) Download, unzip, and run the ALM Client Uninstall Utility (obtain from your support provider) and run a FULL CLEANUP on the client machine with the ALM/QC client and UFT. This will clean your ALM client components.

3) Navigate to the ALM URL to reload the ALM client components fresh from the server (or if your company uses the MSI Client Installer, you may use that instead).

4) Log into ALM > Help > ALM Tools

5) From the ALM Tools page, select ''HP ALM Connectivity'' and download/run on the affected client machine. You should receive an ''Installation Successful'' message (if it appears, click the ''This program installed correctly'' option in the Windows dialog box).

6) Open the ALM Tools page again and select ''HP ALM Client Registration'' and ''Register HP ALM.'' You will receive a message stating ALM registration is complete, and to close the window.

7) In Windows, go to %LOCALAPPDATA% and go to {user}AppDataLocalHPUFT.

8) In the UFT folder, the file ''utt.config.LastQcConnection.xml'' contains the details for the QC/ALM connection. Delete this file.

9) Open UFT and go to Tools > Options > GUI Testing > Test Runs > Make sure ''Allow other HP products to run tests and components'' is selected. Click OK.

10) In UFT, go to ALM > ALM Connection and try to connect to the correct ALM server URL.

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Posted by (Questions: 0, Answers: 771)
Answered on October 29, 2015 2:41 pm
This worked perfectly. Thanks!!
( at October 29, 2015 2:42 pm)
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