Check that you entered the servers that you want to monitor in the Monitor Configuration dialog box. (See ''12.02 LoadRunner user Guide > Monitor Configuration Dialog Box'' on page 1716.)

Start the LoadRunner Agent Process on the Monitor-Over Firewall machine. (See ''12.02 LoadRunner user Guide > How to Configure the LoadRunner Agent'' on page 1710)

On the Controller, enter the name of the Monitor-Over-Firewall machine in the Load Generators dialog box, and click Connect. After about a minute, data should start streaming in from the Monitor Over-Firewall machine through the MI Listener to the Controller. (See ''12.02 LoadRunner user Guide > How to Set Firewall Monitoring Preferences'' on page 1713.)

If no data arrives at the Controller, try connecting the Controller to the MI Listener as if the Listener was used as a load generator. This will help identify the cause of the problem. Examine the log file on the Monitor-Over-Firewall machine by right-clicking the LoadRunner Agent icon. There should be no error messages.

Start the MI Listener, and then manually start the LoadRunner Agent Process by running launch_service binmagnetproc.exe on the Monitor-Over-Firewall machine. Allow the Monitor-Over-Firewall.