Our QA folks are using HP ALM and tell me that the State field (not Status, State) is for closing (only values are Open or Closed) a defect when the Business signs off after UAT. To me, that doesn’t make much sense, since changing the value from Open to Closed forces you to also choose a "Root Cause" from a list that includes things like "User Error" and "System Configuration". It seems to me that setting the "Root Cause" is something you would do when you resolve the defect, not a month or two later when the Business has signed off on the deployment of the product. Can someone clarify this field, State, for me?