HP ALM Client has encountered a problem and needs to close

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  • HP ALM Client has encountered a problem and needs to close
Question ID: 104666
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One of my ALM client users is having an issue trying to access ALM. All other users have no issue.

Exact error message: HP ALM Client has encountered a problem and needs to close. Run time Error 217 at 090CEF3. Failed initializing qc 9 adaptors

I have tried the ALM Uninstaller client tool, deleted cache, deleted TD80 folder, deleted all temp IE files, and cleared Loader Class. When we then try to reinstall client, get same exact error (though run time error location changes). Something I am missing here?

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Posted by (Questions: 104, Answers: 0)
Asked on October 29, 2012 11:20 am
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Answers (5)
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Chances are this issue is due to a third party registry key being corrupt. I have seen this issue first-hand the and below registry edit corrects the issue each time.

To correct, delete or rename the key, which allows QC/ALM to recreate the key and therefor correct the issue.

1) Close all open browser windows
2) Go to Start > Run > Regedit and navigate to the following key:
[HKEY_CURRENT_USERSoftwareAltium (Dream VCL)]
3) Rename Altium (Dream VCL) to Altium_test (Dream VCL)
4) Close regedit/Close the registry editor

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Posted by (Questions: 1, Answers: 116)
Answered on October 29, 2012 11:22 am
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@MrWhite: After apply the regedit change, unistalled alm client and rebooted the computer, the alm client installed and the login page appeared. THanks for posting the answer, Works fine for me after about 8 tries until I found your response.

Albert

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Posted by (Questions: 0, Answers: 2)
Answered on January 9, 2013 6:39 pm
Glad the solution worked for you Albert.
( at February 27, 2013 3:54 pm)
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MrWhite... THANK YOU VERY MUCH..
I have deleted, unistalled, reinstalled and cleaned anything and everything about QC & ALM...and still got the Error 217. But after Renaming (or removing) Altium (Dream VCL)branch, QC came up perfectly. Thanks for reporting this solution.

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Answered on February 1, 2013 9:35 pm
You are welcome. Glad I could help.
( at February 27, 2013 3:54 pm)
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@MrWhite Really thank you very much it worked for me, I tried many things finally with your solution it worked for me.

Thanks a lot
Thrinath

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Posted by (Questions: 0, Answers: 1)
Answered on September 12, 2013 6:31 am
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but i am not find out Altium (Dream VCL)branch.can u plz help me

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Posted by (Questions: 0, Answers: 2)
Answered on August 7, 2015 7:25 am
What version of ALM client are you trying to install? Did you try a search for Altium or Dream VCL from your registry editor? That would be my recommendation is to to open regedit, and then click on Edit and select Find.
( at August 7, 2015 1:10 pm)