Initialization Failure

Question ID: 106836
0
0

User cannot log into QC, as initialization fails. Previous clients have been uninstalled, the ALM uninstaller was applied to fully clean the system multiple times, and the client will still not install it. Rebooting after the ALM uninstaller was run didn’t help either. We have also added the ALM URL to the trusted Sites list.

Marked as spam
Posted by (Questions: 199, Answers: 1)
Asked on April 29, 2016 3:51 pm
7 views
Answers (2)
0
Private answer

UAC is User Access Control and what you need to try is the following:
Disable User Account Control (UAC) to ''Off''-option - to ''never notify''![alt text][1]

![alt text][2]

[1]: /storage/temp/443-system-and-security-settings.png
[2]: /storage/temp/444-uac-setting.png

Marked as spam
Posted by (Questions: 1, Answers: 213)
Answered on April 29, 2016 3:55 pm
0
Private answer

If turning off UAC also does not work, the best way around this problem is to bypass Internet Explorer(IE) altogether. This can be done by downloading the ALM Explorer Add-in from the ALM Add-ins page.
Access this from the Tools link of the ALM Server:
http://{almserver}:8080/qcbin/addins.html
From here, click More HP ALM Add-ins
click Utility Add-ins
click HP ALM Explorer
Download the proper version for your level of ALM.
Follow instructions for accessing ALM.

Marked as spam
Posted by (Questions: 1, Answers: 213)
Answered on October 21, 2016 9:54 pm