One of our users is accessing a machine remotely and then trying to run ALM QC. User is getting this error: Initialization has failed. Contact your system administrator after the error it says that it failed to
download the setup_a.cab file. Nothing to their knowledge was changed. They did the full uninstall using the ALM cleanup tool, and re-installed ALM, but they have the Same error. Other users on this same box are able to use ALM with no issues. A co-worker even used her machine and connected to the remote machine, but with his login ID and ALM works. With that I thought maybe her profile needed to be wiped out. We also had her user ID removed and re-added to no avail.