Issue when installing ALM 12.55 client?

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  • Issue when installing ALM 12.55 client?
Question ID: 108485
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Hello,
We are having an issue when attempting to install the ALM 12.55 client application onto the client systems. During the install operation it fails with the following error:

"Windows has found a problem with this file.
Name: ALM-Platform-Loader.12.5x.cab
Publisher: Unknown Publisher"

Is this something that is known and if so how to work around it as we have experienced it on all of our test systems so it seems like a major issue?

Thanks for assistance,
HomerJ

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Posted by (Questions: 327, Answers: 19)
Asked on July 11, 2018 2:48 pm
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Answers (2)
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Private answer

Hello HomerJ,
This is a known issue documented within the Microfocus knowledge base under article KM02863020.

When the ''Microsoft Root Certificate Program'' is disabled, this can cause the root CA not to be downloaded/updated automatically.
If the root CA is not installed, when downloading ALM client on a client machine, we will see the error you are experiencing.

In ALM 12.55, was introduced a new timestamping CA - GlobalSign. To have the ALM client downloaded and installed correctly, we need the client machines to have the root certificate of GlobalSign installed.

In addition, Verisign is also used for some files. It should also be installed if the client machine doesn't have it already installed.

Download and import the certificate from https://support.globalsign.com/customer/portal/articles/1426602-globalsign-root-certificates using certmgr MMC. You might want to download the ''Global Sign Root R1'' certificate.

Download and import the certificate from https://knowledge.symantec.com/support/ssl-certificates-support/index?page=content&actp=CROSSLINK&id=INFO4159#lightbox-06 using certmgr MMC. You might want to download the ''Microsoft Authenticode....''

This should correct the issue that you are experiencing.

Dan

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Posted by (Questions: 0, Answers: 721)
Answered on July 11, 2018 2:54 pm
Thanks that was what was missing and needed.
( at July 11, 2018 2:55 pm)
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Private answer

Please note this works for customer use the ''ALM desktop client'' option with Performance Center too

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Posted by (Questions: 12, Answers: 363)
Answered on July 11, 2018 3:42 pm