Hi HomerJ,
Everytime I have experienced this issue it has been the permissions and roles on the siteadmin user within the Database instance were incorrect. Adding the sysadmin role to that user within the DB has corrected this issue.
There is a knowledge article within the Microfocus support site if you have access to see this issue documented. The KM document is: KM03193336 The fix is noted as the following:
Grant the ''sysadmin'' role to the MSSQL 'admin' user.
For example, the 'admin' user in MSSQL is: ALM_ADMIN...
ALTER SERVER ROLE [sysadmin] ADD MEMBER [ALM_Admin]
Hope this helps,
Dan