MS-Office Skype conflicts with ALM

Question ID: 108494
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A couple of our users are having login issues into ALM when Skype is also running. They are getting this error:

*Unable to cast COM object of type ‘System_ComObject’ to interface type Microsoft.Office.Uc.UCOfficeIntegration’*
Not being able to login successfully.

It is happening with some users and working fine for some other users in the same team.

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Posted by (Questions: 187, Answers: 13)
Asked on July 16, 2018 5:14 pm
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Answers (2)
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Private answer

We have seen this before.
You need to re-install MS-Office on those affected PC's.
A Windows update has likely caused this issue.

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Posted by (Questions: 3, Answers: 472)
Answered on July 16, 2018 5:16 pm
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Private answer

You could also have your affected users sign out, or exit from Skype and then Launch ALM through the browser (NOT ALM explorer)..

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Posted by (Questions: 3, Answers: 472)
Answered on July 16, 2018 5:19 pm