object reference not set to AN instance of an object error in ALM 12.2
Question ID: 108390

Hi All,

once of the user in our group is getting object reference not set to an instance of an object error when ever user ties to open run step attachments. I removed her from the ALM and re-added but still the same error. (user is on windows 10 IE 11)

How to fix it ? Please help

we are on ALM 12.2

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Posted by (Questions: 10, Answers: 5)
Asked on May 9, 2018 9:19 pm
Answers (1)
Private answer

This happens due to an issue with Office registry. Manually adding it in should resolve the problem.

1. Go to Run and enter ''regedit''
2. Navigate to HKEY_CURRENT_USERSoftwareMicrosoftOffice14.0CommonLanguageResources
3. If the InstallLanguage registry is not available then it has to be recreated.
4. Right Click on ''LanguageResources'' and go to ''New'' -> ''DWORD Value''
5. Name it as ''InstallLanguage''
6. Edit the entry and set the value as ''1033''.

If the above does not help, try to create a 1033 directory under the Microsoft OfficeOffice1x directory then copy excel.exe to the 1033 directory and
rename it to xllex.dll (if it does not already exist).

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Posted by (Questions: 0, Answers: 23)
Answered on May 10, 2018 11:27 am

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