object reference not set to AN instance of an object error in ALM 12.2

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  • object reference not set to AN instance of an object error in ALM 12.2
Question ID: 108390
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Hi All,

once of the user in our group is getting object reference not set to an instance of an object error when ever user ties to open run step attachments. I removed her from the ALM and re-added but still the same error. (user is on windows 10 IE 11)

How to fix it ? Please help

we are on ALM 12.2

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Posted by (Questions: 10, Answers: 5)
Asked on May 9, 2018 9:19 pm
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Answers (1)
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Private answer

This happens due to an issue with Office registry. Manually adding it in should resolve the problem.

1. Go to Run and enter ''regedit''
2. Navigate to HKEY_CURRENT_USERSoftwareMicrosoftOffice14.0CommonLanguageResources
3. If the InstallLanguage registry is not available then it has to be recreated.
4. Right Click on ''LanguageResources'' and go to ''New'' -> ''DWORD Value''
5. Name it as ''InstallLanguage''
6. Edit the entry and set the value as ''1033''.

If the above does not help, try to create a 1033 directory under the Microsoft OfficeOffice1x directory then copy excel.exe to the 1033 directory and
rename it to xllex.dll (if it does not already exist).

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Posted by (Questions: 0, Answers: 23)
Answered on May 10, 2018 11:27 am