QC Synchronizer Unable to disable link for editing

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Question ID: 105113

When I attempt edit or disable my ALM/QC Synchronizer "link" I get the following error.

*ConnectAdapter: Connection failed. Error : Unhandled exception in Connect method. Message: AutomationException: Server is not available
08/24/2013,08:10:02,440 ERROR (IncSync) Synchronize: Processing synchronization events failed. Error : server.Execution.FAILED_TO_CONNECT : Failed to connect to endpoint.*

*ERROR #1- server.link.DISABLE_RUNNING_LINK : Link cannot be disabled, since it is currently running.*

QC was recently patched to 15, running QC 11, perhaps this introduced a problem.

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Posted by soapy-smith (Questions: 99, Answers: 7)

Asked on September 3, 2013 1:56 pm

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Answers (1)

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Private answer

Every time you PATCH the QC server, you MUST update the IE ''client'' on any server/integration PC's (including the ALM/QC-Sync server).
With ALM11 and later, you also need to run something called ''ALM Client Registration'' from the Add-in's page.

Do that, then reboot or cycle the HP ALM Synchronizer service and you should be back in business.

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