Send E-mail dialog Add to comments checkbox disabled

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  • Send E-mail dialog Add to comments checkbox disabled
Question ID: 108732
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In the Defects module, if I select the Send to Email button, when the Send E-mail dialog displays, the Add to comments check box is disabled. I can’t figure out where to enable the checkbox. This is only happening in the Defects module so I assumed it was in the Defects section of the workflow. I believe this is most likely due to a customization that was made to this project. Any help you could give to pointing me in the right direction would be appreciated. Thanks!

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Asked on November 1, 2018 12:55 am
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@jefptman
Hello,
This is a follow up to the question, how would I disable the option ''Add to comments'' checkbox when user send manual mail ? Thank You

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Answered on January 12, 2019 8:03 pm
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It seems like you have somehow set the BG_DEV_COMMENTS to read-only. You could create a IF statement in the Common Script --> ActionCanExecute workflow that checks for either the ***actMailDefect*** or ***BugDetails.SendByMail*** and remove the read-only attribute from the field.

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Answered on November 1, 2018 12:57 am