Sprinter 11 installation hangs

Question ID: 104977
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I’m trying to install Sprinter 11 on a workstation, but the install appears to be hanging on the "Registering modules" phase. Has anyone see this issue? I’m afraid to kill the installation, but it’s been like this for 15 minutes. Thanks.

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Posted by (Questions: 25, Answers: 12)
Asked on April 22, 2013 11:11 am
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Likely some of the msiexce.exe is hung trying to register some dll files. Some folks have gotten around this by using task manager to kill the larger memory use msiexec.exe instances and letting the install finish. Problem with that is you don't now what dll files never registered. I would suggest installing Process Explorer, which is a neat little app that shows which dll files are trying to be registered with msiexec.exe. If you need to kill one that is stuck, you can take note of the particular dll and once the install finishes out, go to cmd line and register the dll yourself via regsvr32 command.

Add the column ''Command Line'' to the columns displayed (View > Select Columns > Process Image tab > Command Line tickbox) and it will show you the path of the dll trying to registered such as

C:Program Files (x86)HPSprinterbinexample.dll.

Once you know the path of the ones that are hung, you can register them directly after install completes.

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Answered on April 22, 2013 1:55 pm
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Your reply got me thinking about this maybe being a permissions issue. Supposedly I have admin privileges on the box in question, but checking with the admin, it's not quite full local admin privileges. Once I could run with them, the installation completed successfully.

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Posted by (Questions: 25, Answers: 12)
Answered on April 22, 2013 2:30 pm
Good news then. Glad you were able to get Sprinter installed then.
( at April 22, 2013 2:31 pm)