Troubleshooting Snapshots:

If you encounter a step without a snapshot, follow these guidelines to determine why it is not available. Note that not all steps are associated with snapshots-only steps with screen operations or for Web, showing browser window content, have snapshots.

Several protocols allow you to disable the capturing of snapshots during recording using the Recording options.

If there is no Record snapshot displayed for the selected step, it may be due to one of the following:

* The script was recorded with a VuGen version 6.02 or earlier.
* Snapshots are not generated for certain types of steps.
* The imported actions do not contain snapshots.

If there is no Replay snapshot displayed for the selected step, it may be due to one of the following:

* The script was recorded with VuGen version 6.02 or earlier.
* The imported actions do not contain snapshots.
* The Vuser files are stored in a read-only folder, and VuGen could not save the replay snapshots.
* The step represents navigation to a resource.