Truncated text in the ALM v12.60 Excel Add-in Login window

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Truncated text in the ALM v12.60 Excel Add-in Login window

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Question ID: 108909

Hello. We are currently experiencing truncated text within the Excel add-in login window. We have tried uninstalling and reinstalling the add-in, installing the ALM connectivity and registering the ALM Client, as well as adjusting the screen resolution and DPI on the affected machine. We are currently using ALM v12.60, ALM Excel Addin v12.60, Windows 10 (v1803) with a 32-bit version of MS Office 365 (16.0.11126.20234).

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Posted by coleslaw (Questions: 238, Answers: 31)

Asked on April 2, 2019 2:53 pm

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Answers (1)

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Private answer

Hello. Micro Focus has been made aware of this issue, and they have created a Change Request / QCCR for this issue. If you would like, you can visit the following link and subscribe for email updates when any updates or changes are made to the QCCR.

Link to access the QCCR:
https://softwaresupport.softwaregrp.com/doc/KM03381825

You may also want to consider the following workaround:

- Access Excel and go into 'File' - 'Options' - 'Add-ins'
- On the 'Add-ins' page, note the file path displayed in the 'Location' field
- Go to the file location from the previous step on the affected machine and locate the ExcelAddIn.vsto file
- Run the ExcelAddIn.vsto file
- Go back into Excel, and access 'File' - 'Options' - 'Add-ins' - 'Manage' - 'COM Add-ins'
- In the 'COM Add-ins' make sure you have the 'ExcelAddin' option selected
- Uncheck the additional micro focus option in the excel com options

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Posted by jameslcoleman (Questions: 2, Answers: 299)

Answered on April 2, 2019 3:01 pm

We decided to give the workaround a try, and issue has been resolved. Thanks!

(jameslcoleman at April 2, 2019 3:06 pm)

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