Hi HomerJ,

Have you tried changing to simple authentication and entring in the admin credentials (or your credentials if you have the correct permissions) to test that the system is connecting. It appears as though the system is not authenticating to the LDAP server (creating a binding) to allow the import of the user data. Generally you will use the default configurations and not have to change anything (you may have to add the domain to the front of the username or maye have to format it as an email, ie add the @company.com information). When this information is entered correctly you should be able to test and verify the connection correctly. I would suggest that you try the simple authentication settings to see if that solves your issue. It also could be that you are using SSL and don't have it correctly configured with the Site Admin statements regarding SSL authentication added (these can be found within the administrator's guide for ALM 11).

I Hope these suggestions help,
Dan

Hi master:
'We then set up a master account to use for LDAP importation ', how to set up a master account, I meet the same issue.
thanks
andy