unable to login ALM 12.60 site admin

Question ID: 109173
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unable to log in to ALM 12.60 site admin and its showing "You are attempting to connect to an ALM Platform or Quality Center server that is not compatible with the HP ALM Loader installed on your machine."

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Asked on August 29, 2019 10:17 am
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It appears that you do not have the proper version of the ALM Administrator source files on your desktop.  This typically occurs when the security team locks the device down from downloading the files and or you do not have admin permission to install the files.  Check with your infrastructure / security team to allow the files to be downloaded to your device.  Most organizations whitelist these files for download and auto install.

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Answered on February 20, 2020 11:33 am