Unable to uninstall AutoPass License Server software from Windows Server 2016

  • Questions
  • Unable to uninstall AutoPass License Server software from Windows Server 2016
Question ID: 108915
1
0

We are unable to uninstall the AutoPass License Server software from Windows Server 2016. When trying to uninstall from either Control Panel or running C:\\Program Files\\autopass\\apls\\Change AutoPass License Server 10.7.0.exe from a command line, we receive the following errors:

![alt text][1]

![alt text][2]

[1]: /storage/temp/938-apls-fatal-application-error.png
[2]: /storage/temp/939-apls-application-exception-details.png

Marked as spam
Posted by (Questions: 359, Answers: 26)
Asked on April 4, 2019 3:13 pm
24 views
Answers (1)
1
Private answer

This is due to the Flexera InstallAnywhere (InstallShield uninstaller package) that Micro Focus used for AutoPass License Server 10.7.0 being incompatible with Windows Server 2016. Here are your steps for manually uninstalling AutoPass License Server from Windows Server 2016:

0. Make sure you are a Windows **local administrator** on the target license server machine.

1. **STOP** the ''**AutoPass License Server**'' Windows **Service**

> Windows Search > Services > AutoPass
> License Server > Stop

2. Open the Windows **Registry Editor** (**regedit**)

> Windows Search > regedit > Run command

3. Make a **BACKUP** of your registry

> Registry Editor > File > Export >
> Export Range = All > Enter File name >
> Save

4. In the **Registry** Editor, **DELETE** the **AutoPass License Server Windows Service registry key** entry:

> Registry Editor >
> `HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesaplsLicSrv` >
> Right-click on the `aplsLicSrv` registry key folder > Delete

5. In the **Registry** Editor, **DELETE** the **AutoPass License Server Windows Control Panel/Programs registry key** entry:

> Registry Editor >
> `HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionUninstallAutoPass License Server 10.7.0` > Right-click
> on the `AutoPass License Server 10.7.0` registry key folder > Delete

6. In your **file system**, **DELETE** the **AutoPass program files directory**:

> Windows File Explorer > C:Program
> Filesautopass (default directory,
> yours may differ)

7. In your **file system**, **DELETE** the **AutoPass program data directory** (make a BACKUP if needed):

> Windows File Explorer >
> %ProgramData%autopass (default
> directory, yours may differ)

8. In your **file system**, **DELETE** the **AutoPass InstallAnywhere** directory:

> Windows File Explorer > C:Program
> FilesZero G Registry (note: this
> directory is hidden)

9. **Reboot**

Marked as spam
Posted by (Questions: 0, Answers: 707)
Answered on April 4, 2019 3:27 pm
Thanks, we were able to follow the steps and manually uninstall AutoPass License Server from our Windows Server 2016 server machine.
( at April 4, 2019 3:31 pm)