We are using QC11 and lost access to Sprinter in one of our projects

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  • We are using QC11 and lost access to Sprinter in one of our projects
Question ID: 104507
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Help!

We have a project in QC11/ALM (Patch 8/SP3) that we decided to disable Sprinter from the test "Run" options by setting the option "Manual runner" in the SPRINTER item in project customization.

Now, we want to use Sprinter in that project but the "Sprinter’ item is GONE from the list of items in Customize!

I found an HP article about this being a known issue, (http://support.openview.hp.com/selfsolve/document/KM1365702) but it will be addressed in the NEXT patch.

How do we get it back, NOW?

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Posted by (Questions: 185, Answers: 13)
Asked on April 23, 2012 3:32 pm
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Answers (1)
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GoBroncos,

Yes, that is slated to be fixed soon, but in the meantime,
we found a flag in the DB that can be cleared for that item to re-appear:

Use Site Admin and expand the tables for the trouble project.
Highlight the table called ''COMMON_SETTINGS''.
Do a retrieval query first to see if you can get to the record:

SELECT * FROM COMMON_SETTINGS WHERE CSET_CATEGORY = 'Sprinter'

You should get one row.

Then, you issue the DELETE version of the SQL to remove the row.

DELETE FROM COMMON_SETTINGS WHERE CSET_CATEGORY = 'Sprinter'

Whith that row gone, the Sprinter item should show up again after Deactivate/reactivate of the project.

Good Luck

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Posted by (Questions: 3, Answers: 466)
Answered on April 23, 2012 3:41 pm
That worked! Thanks.
( at April 24, 2012 2:29 pm)