ALM 12.50 loading in a smaller window for several users

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  • ALM 12.50 loading in a smaller window for several users
Question ID: 107444
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We have several users that are having an issue after upgrading from ALM 11.52 to 12.50. In their client the ALM/QC application is reduced compared to the the size of the browser window. They are running 1920×1080 resolution and the zoom/DPI is 100%. Does anyone have any suggestions on this?

![alt text][1]

[1]: /storage/temp/561-eot.png

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Posted by (Questions: 122, Answers: 3)
Asked on February 3, 2017 2:18 pm
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Answers (1)
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Private answer

Try having the user clear the browser cache and reset Internet Explorer to defaults.

**Clear Browser Cache**

Internet Options

General Tab

Delete button

Click Delete button again
**Reset Internet Explorer to default settings**

Internet Options

Advanced Tab

Reset Button

check ''Delete personal settings''

Click Reset

Restart computer

launch Internet Explorer and browse to the ALM page again

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Posted by (Questions: 3, Answers: 168)
Answered on February 3, 2017 2:24 pm
EyeOnTesting