ALM Explorer is opening but I am unable to see it

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Question ID: 108582

I have installed ALM Explorer on windows 10. It installed fine, but when I open it, I get an icon in my tray but when I click on that icon it doesn’t open a window. Any clue what’s going on? Thanks!

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Posted by 1mardiv (Questions: 113, Answers: 8)

Asked on July 31, 2018 8:03 pm

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Answers (1)

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Private answer

I have seen this before when DPI scaling is in use. What you will need to do is the following...

Go to your client components folder, example: 'C:Users\AppDataLocalHPALM-Client12.53.2.0_952'.
Find 'ALM-Client' > Right Click it > Properties.
Go to 'Compatibility' tab > Select 'Override high DPI scaling behavior'.
Restart IE, if it was already running.

The ALM Explorer should now show up on the screen.

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