AutoPass APLS license server Internal Server Error 500
Question ID: 108852

When trying to access AutoPass, after I’ve entered my credentials, I keep receiving an Internal Server 500 Error. I’ve tried restarting the Windows service, but that didn’t help. Help!

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Posted by (Questions: 424, Answers: 91)
Asked on January 30, 2019 4:30 am
Answers (1)
Private answer

Unfortunately, this normally means there is an undetermined corruption in your AutoPass database (reference This was mostly caused by a Microsoft Windows Update, but Micro Focus has yet been unable to determine the exact culprit.

First, try the following:

1) Clear the cache from the browser that is trying to access AutoPass.

2) Restart the AutoPass Windows service.

3) See if the problem persists.

Sad to say, this most likely will not fix the problem, and you will need to resort to the ''nuclear'' option of reinitializing your database (i.e., back to a default state):

a) Stop the AutoPass service.

b) Find your data directory and make a backup. Default location:

%ProgramData%HPHP AutoPass License ServerAutoPassLicenseServerdata

c) Within your data directory, there is a database directory. Rename this database directory.

d) Start the AutoPass service.

e) You will be back to a default state (credentials - L: admin P: password). Set your new password, log in, reload your licenses and redo any configuration as needed.

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Posted by (Questions: 0, Answers: 771)
Answered on January 30, 2019 4:31 am
That's disappointing, but thank you for the information and steps to reinitialize.
( at January 30, 2019 4:31 am)

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