Hello,   We are receiving the following error on a few client's user systems:  "Unable to cast COM object of type 'System_ComObject' to interface type 'Microsoft OfficeUcUCOfficeintegration. This operation failed because the QueryInterface call on the COM component for the interface with ID...." We ...

Hello All,   How can I configure the system to remove M/D/YYYY from displaying when clicking on comments on the defects screen? We never had this issue before and since upgrading to ALM 15.01 everytime we make a comment it adds the date mask described prior to the end of every comment header.  We do...

Hello, Effective January 1st 2021, Adobe will be retiring the Adobe Flash Player and there will be no security patches after this date. By default browsers will block flash content entirely and therefore applications that use flash may no longer work. Does QC use Adobe Flash? Thanks,  Homerj

Suddenly, I can't login to ALM, even though my user name is valid and shows up in Site Administration. I am getting a 'User does not exist error. What could be wrong?

Hello. We created a project copy, and now the source project won’t reactivate. The new project is working fine, but the source project is hung in a deactivated state. I have entered the messages that I found in the sa logs from around the time the issue occurred. I appreciate any information that yo...

Hello. I am running my UFT GUI tests locally through ALM, and once the test completes, I still see the run box staying open and indicating that the test is running. If I click ‘Stop Run’ or ‘Stop ALL’, it shows that it’s terminating the run, but still nothing happens. In order to end the run, I must...

We are upgrading ALM and my question is how can I change the Port from 8080 to port 80? On our old server, we used port 8080 and are considering using 80 (implied port) on newer server.

Between yesterday evening (Mar 12) and this morning (Mar 13) we somehow lost all customization of our forms and workflows. I look at a defect form, and it is entirely different, missing all of the customized fields, other fields moved around, fields we never displayed now being displayed, required f...

I have an Application Link with TEST1 side set as the Master and I want to be able to automatically Close an issue from the Master side. On the TEST1 (Master) side there are 3 issues that have been moved to "Closed" status but still remain in the "Waiting for Approval" status on the TEST2 (Slave) si...