Hi, How do I find out the current license level I have installed in ALM. I have been reading about the differences in functionality granted by the difference license levels, but having recently taken over the administrative duties I have been trying to assess what we have and if something more of le...

Hello, We are experiencing an issue since our recent upgrade to ALM 12.55 from a previous versions. We were previously able to open a graph and change the name and save as a new graph, however since the upgrade we are no longer able to perform this functionality. Is this a known issue, are we doing ...

Hello. We are currently experiencing truncated text within the Excel add-in login window. We have tried uninstalling and reinstalling the add-in, installing the ALM connectivity and registering the ALM Client, as well as adjusting the screen resolution and DPI on the affected machine. We are current...

We are getting the following error when trying to log into a project "Failed to Connect Project" We checked the QC and SA logs and see the following... Failed to connect user _system_user_ to project **projectName** in domain **domainName** com.hp.alm.platform.exception.CTdException Messages...

Hello. We just recently upgraded from ALM v11.52 to v12.60, and I am unable to reorder test instances in Test Lab like I did when we were using v11.52. In v11.52, when I performed the following steps in Test Lab, the tests would display in the correct order, but now in v12.60, those same steps do no...

Hello. When attempting to apply template customization to 2 projects I get the following error: System.InvalidCastException: No such interface supported (Exception from HRESULT: 0x80004002 (E_NOINTERFACE)) So far, I have tried the following in an attempt to resolve the issue... Added the MAX_QUERY_L...

We are planning to install ALM-PC 12.61. Does anyone know, if MySQL database can be used and what ports need to be open to the MySQL database?

Hello. Is there a way for us to report the metric of how many defects per day are in failed, retest, or reopened status? We are wanting to report the trend of the number defects in these 2 statuses.