Defect email is received with HTML tags in the body of the email

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  • Defect email is received with HTML tags in the body of the email
Question ID: 108782
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Hello. When we rerun a failed script that has defect linked to it, the automail that is received is not in the correct format. Instead of the text that should be displayed in the body of the email, it contains HTML tags. We are currently using ALM v12.55.473, and we also have the 'MAIL_FORMAT' parameter set to 'text'.

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Posted by (Questions: 230, Answers: 30)
Asked on December 21, 2018 9:33 pm
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Hello. I have seen this issue before, and it was believed to be caused by a stuck process or cache memory in need of being freed up. The issue was resolved by toggling the 'MAIL_FORMAT' to free up the process or cache memory. After toggling the parameter in Site Admin, the emails started coming through in the correct format.

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Posted by (Questions: 2, Answers: 292)
Answered on December 21, 2018 10:40 pm
Changing the MAIL_FORMAT parameter in Site Admin from 'Text' to 'HTML' resolved the issue. Thank you for your help!
( at December 21, 2018 10:41 pm)