Display a users full name instead of userid in a defect automail
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We have recently upgraded ALM from 11.0 to 12.20. We are facing an issue for automatic emails generated when a defect is created. For example, we would like to have the users full name displayed instead of the UserID, which currently displays in the defect automail. We are currently using the SendDefectMail method, but only the userid's are displayed in the email. Will it be possible to have the full name displayed in the defect email instead of the user Id’s tagged to that name?
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I have found that the following workflow script, used along with the SendDefectMail method may be what you are looking for. Enter the following workflow into the Defects module script within the Script Editor. The script assumes that the 'Assigned User' (BG_USER_01) and 'Detected User' (BG_USER_03) fields have been created. These fields will display the full name in the defect automail associated with the userid that populates the 'Detected By' and 'Assigned To' fields. In the defect automail, you will still see the 'Assigned To' and 'Detected By' fields, as these are links used to email the user displayed in that field. Note: This is some example script that may need to be modified to fit your specific needs. I suggest that you give this a try in your test environment before implementing in your production environment. Sub Bug_New 'Script for the Detected User field On Error GoTo 0 Function getuserFullName(strUserName) Sub Bug_MoveTo If Bug_Fields(''BG_USER_01'').Value <> UserFullName(Fields(''BG_RESPONSIBLE'').Value) then Bug_Fields.Field(''BG_USER_01'').IsReadOnly = true On Error GoTo 0 Sub Bug_FieldChange(FieldName) On Error GoTo 0 Marked as spam
 Posted by jameslcoleman (Questions: 2, Answers: 300) Answered on July 6, 2016 3:51 pm
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