Excel add-in closes excel when clicking on Export to Quality Center
Question ID: 104952

Having an issue with Excel add-in with QC11. It was working fine last week but now this week, when I highlight my data, and then try to export by clicking the Export to QC, Excel closes.

I tried an older test case that I exported a couple of weeks ago without issue, and same problem. Uninstall and reinstall of add-in made no difference.

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Posted by (Questions: 104, Answers: 0)
Asked on April 8, 2013 7:36 pm
Answers (1)
Private answer


In my experience, this type of issue with the Excel add-in is due to something having been updated with a patch or update. Most often antivirus software is the culprit, but a Microsoft Office patch/update could also be at fault.

Check the history on your machine to see what updates has occurred since you last knew it was working. If you use a corporate workstation machine, check with your IT department to see if anything was patched over the weekend.

If antivirus was updated, could try to remove last patch/update or you might have to go and edit its settings to stop any blocking or preventing the outbound communication with Quality Center.

As an example, I dealt with an issue with McAfee DLP (Data Loss Prevention) which with a patch turned off some ports, one of which was used by QC communication. Removing the patch stopped the issue.

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Posted by (Questions: 1, Answers: 116)
Answered on April 8, 2013 7:38 pm
We did indeed it seems get our antivirus (McAfee too btw) patched over the weekend. I will see about any settings for it, but worse case will get that patch removed if I need to. Thank!
( at April 8, 2013 8:09 pm)

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