Excel add-in incompatibility in ALM 11?
Question ID: 107957

We are having an issue where a user has been upgraded to a newer computer using Windows 10 with IE 11 and Outlook 2013. ALM is working fine and the client installed without issue, but when we are trying to install the Excel add-in that the client needs we are receiving an "add-in is incompatible" issue with the add-in for ALM 11.52, as we tried the ALM 11 add in and it didn’t work either.

Any ideas where we can go with this . The user had no issue using the client on their previous Windows7, with IE11, and Outlook 2010 version. This is an entirely new system that had never had ALM or any add-in installed on the system and the only person in the department that is on Outlook 2013 if this helps? We see 2013 is supported for the patch level we are own (patch 18) but unsure why it isn’t working. Tried everything we know by using uninstaller, "urn as admin" mode, and adjusting UAC and permissions but are out of ideas.

Thanks for any suggestions,

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Posted by (Questions: 379, Answers: 35)
Asked on October 30, 2017 3:48 pm
Answers (1)
Private answer

Hello HomerJ,
Do you know what version of Outlook 2013 is installed? Your patch level supports 2013 32 bit, but doesn't officially support any of the SP levels that may exist or the 64 bit version.

The add-ins are version specific, so the ALM 11.5x add-in will not work for the ALM 11 version of software. I would download the ALM 11 specific version, then uninstall all of the prior versions of the add-in that may have been installed, and then run the ALM client registration and connectivity add-ins (they are necessary to register the client allowing the usage of third party add-ins like the Word and Excel add-ins yes they have released versions that state no admin privileges needed, as for the most part those extra rights are needed to run the registration and connectivity add-ins, as registering insures that obstacle is avoided, and then try and install the add-in again.

Here is a link to the latest supported environments for the various versions (server and client side) for your future reference: http://admhelp.microfocus.com/alm/specs/alm-qc-system-requirements.htm

As for 64 bit versions of Office (and this is support for the Excel add-in only, as no other 64 bit office applications are supported at this time), started in ALM 12.2x and later versions. the matrix of supported non HP software shows that until version ALM 12.5, only the Excel addin is supported and at that version support for the entire suite is added.

Hope this helps,

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Posted by (Questions: 0, Answers: 770)
Answered on October 30, 2017 3:55 pm
Thanks. It turns out that the version was the culprit as the user's system had Outlook 2013 64 but installed. Thanks
( at October 30, 2017 3:56 pm)

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