When installing patch QTPWEB_00122 did you notice the note in the 'Patch Description and Technical Details' section? I missed it the 1st time.
From QTPWEB_00122 Read me.
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Important:
* After installing this patch, you need to enable QuickTest support in one of the following ways:
--1) If the 'Select Your Add-ons' screen is displayed when opening Firefox, select the
'QuickTest Professional 11.00 Plugin'.
--2) If the 'Install Add-on' tab opens and displays 'QuickTest Professional 11.00 Plugin 11.00' when opening Firefox,
select 'Allow this installation' and click 'Continue'.
--3) Manually enable the add-on:
a) In Firefox, select Tools > Add-ons.
b) In the General tab, click Manage Add-ons.
c) In the Add-ons Manager tab, select the Extensions node.
d) Click the 'Enable' button in the 'QuickTest Professional 11.00 PlugIn 11.00' row.
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